Frequently Asked Questions

While Del Norte is family-friendly, there are rules that apply to our children and junior members.

1. Children and juniors under 16 may not be on our campus unattended and must be accompanied by their parent/guardian at all times, unless participating in a club-sponsored activity or program (e.g., swim team, tennis lesson, Tip Top Teen).
2. Children and juniors under the age of 16 are not allowed in the fitness center until they have completed the Tip Top Teen program and have been issued a yellow workout card. These cards must be carried by the children at all times in the fitness center. This program is open to members ages 9–15. Please see any of our Fitness Trainers or Front Desk Staff for information.
3. Only when a lifeguard is on duty, children ages 7–15 may be in the pool without their parent/guardian providing direct supervision; however, the child must be able to swim safely alone and/or stand in the pool alone. Children who cannot stand or swim safely must be under direct supervision by their parent/guardian at all times.
4. When there is no lifeguard present, children under 16 must have a parent/guardian providing direct supervision while they are in the pool.
5. Children ages 6 and under must have direct supervision by a parent/guardian at all times.
6. For children and juniors in all Del Norte programs: To maintain a high-quality environment for our children and youth programs, we require all participants to follow club rules and staff guidance. Should a child struggle with these standards, a behavior report will be issued to the parent or guardian. If a student receives multiple reports, we may need to review their continued participation in the program, including potential suspension.

Management retains the right to suspend or terminate the privileges of members who do not comply with club rules. It is expressly agreed that a member or guest, at his or her own risk, shall undertake use of club facilities. Del Norte shall not be liable for any injuries to a member, guest, or their property, or be subject to any claim or demand whatsoever. The member, for himself/herself and on behalf of his/her executors, administrators, heirs, agents, and successors, does hereby forever release and discharge the club owners and employees from all such claims, demands, injuries, damages, actions, and causes of action.

The club shall not be responsible or liable to members or their guests for articles lost or stolen in or around the club, or in lockers, or for loss or damages to any property including but not limited to automobiles and the contents thereof. A lost and found will be maintained for your convenience.

Professional instruction of any nature may only be conducted by Del Norte staff or independent contractors hired by the club (i.e., tennis, swimming, personal training, etc.).

Repairs, maintenance, or special events may make it necessary to close all or specific areas of the club. Dues will not be reduced to compensate for such closing. Notification and alternate arrangements for service will be made whenever possible.

Rules, regulations, and facilities are subject to change without notice.

You may not damage Del Norte property in any way, including, but not limited to, any damage or theft of exercise equipment, towels, supplies or other club property. Member accounts will be charged for any damage or theft by members or their guests.

Cellular phones and other mobile devices may not be used for photographic or video purposes on the Del Norte property. Taking videos and photos is strictly prohibited without written consent from management. Additionally, no calls may be placed or taken in any of the locker rooms, fitness centers, or other private areas. Please use common courtesy when using mobile devices in other areas of the club.

You may not smoke, chew or use any other tobacco or electronic cigarette products on Del Norte’s premises, including the parking lot. No exceptions.

Children/juniors under 16 are allowed in the fitness center only if they complete the Tip Top Teens training and carry a yellow workout card (program open to ages 9–15). Children ages 9–11 require direct parental supervision. Ages 12–15 require a parent or guardian on site.

Please see any of our fitness trainers or front desk staff for information.

Childcare is offered at no charge to children who are included on their parent/guardian’s membership.

• Children between the ages of 5 months and 6 years can be dropped off in the childcare room adjacent to the wading pool.
• Children 6-12 can be dropped off at the kids’ loft at the rear of the property.

Parents are required to remain in the club and observe a 2-hour time limit while their children are checked in. Please do not bring sick children into the club facilities.

If you bring a bottle or diapers, please make sure that they are labeled.

We do not take reservations for any area of our club for member events (e.g. birthday parties, sports team gatherings). However, the club is available on a first-come basis for member events. Members are welcome to bring guests and pay the applicable guest fees to enter and use the club.

In order to keep the club entrance clear, we ask that all bikes be walked to the bike racks located next to the spa. To reduce the risk of theft, we recommend securing bikes to the racks. Del Norte is not responsible for the loss of a bicycle or other articles brought into the club.

Riding of skateboards, scooters, and bicycles inside the club grounds is strictly prohibited and may result in termination of membership.

Lockers near the outdoor pool can be rented for $5 per month, and will be charged to membership accounts. Please check with the front desk for locker availability. Del Norte is not responsible for lost or stolen items.

For membership updates, such as cancellations, adding or removing a member, or submitting a 30-day cancellation request, please visit the page linked here and submit your request through the form.

Management retains the right to suspend or terminate the privileges of members who do not comply with club rules. It is expressly agreed that a member or guest, at his or her own risk, shall undertake use of club facilities. Del Norte shall not be liable for any injuries to a member, guest, or their property, or be subject to any claim or demand whatsoever. The member for himself/herself and on behalf of his/her executors, administrators, heirs, agents, and successors does hereby forever release and discharge the club owners and employees from all such claims, demands, injuries, damages, actions and causes of actions.

The club shall not be responsible or liable to members or their guests for articles lost or stolen in or around the club, or in lockers, or for loss or damages to any property including but not limited to automobiles and the contents thereof. A lost and found will be maintained for your convenience.

Professional instruction of any nature may only be conducted by Del Norte staff or independent contractors hired by the club (i.e. tennis, swimming, personal training, etc.).

Repairs, maintenance, or special events may make it necessary to close all or specific areas of the club. Dues will not be reduced to compensate for such closing. Notification and alternate arrangements for service will be made whenever possible.

Rules, regulations, and facilities are subject to change without notice.

Everyone must check in at the front desk before proceeding beyond the entry gate. If accompanying a child to a lesson, a child’s guardian needs to sign a waiver and release of liability. No guest fee is required however if they are only observing the lesson.

You may elect to terminate your membership subject to the conditions of your membership agreement once your initial commitment is completed. A cancellation request must be received 30 days prior to the effective date. A digital 30 day cancellation request can be filled out here. A physical form is also available at our front desk.

Memberships may be terminated without the 30-day requirement due to a move outside a 25-mile radius from the club. Proper documentation (e.g. utility bill or rental agreement showing new address) must be presented prior to cancellation.

Yes. An account can be placed on a medical hold for up to six months per year at no charge. In most cases, a doctor’s recommendation will be required. The club must be notified as soon as possible regarding the timeframe of the absence. Medical holds begin on the date of notification.

Memberships can also be placed on hold for reasons such as vacations or financial hardship for up to three months per year. Non-medical hold will carry a $20/month hold fee that will be charged on a monthly basis.

Non-medical-related holds can only be only be placed for calendar months and must be requested by at least the 24th of the month prior to the hold start date. Holds cannot be processed retroactively.

Submit your hold here.

Yes!

Monthly statements can be accessed at any time through the Del Norte App.

First things first, download the Del Norte App > Open the Del Norte App > Sign in > Click on Profile > Select Statements. From here, you’ll be able to view individual or combined statements.

Monthly dues are debited in advance on the 1st of each month via bank account or major credit card (3% fee for credit card). On the 1st, your account will also be debited for the previous month’s house charges incurred from locker fees, purchases from the snack bar, pro shop, and any special events that were charged to your account. There is a charge of $5 for lost items belonging to Del Norte, such as membership cards and locker keys. Payment change requests (like new credit card or bank account information, or payment method) must be submitted by the 24th of the month in order to be effective for debiting on the 1st of the following month.

The guest fee is $10 per visit for an adult and $8 per visit for a child (age 15 and under) when accompanied by a member. Children under the age of one year will not be charged a guest fee. All guests must be checked in and the fee paid upon arrival. Each guest must sign an electronic liability waiver prior to entering the facilities. Guests must also be accompanied by their member host at all times.

Members are expected to familiarize their guests with the rules. Unruly or disruptive guests will be asked to leave without a refund of paid guest fee. Guests 17 years of age or under must be accompanied by a sponsoring member age 18 or older. The sponsoring member must be present at check-in and remain on-site at all times.

Group exercise classes are offered seven days a week at various times. The current schedule and class descriptions are available online or at the front desk. You can get to know our instructors here.

Juniors must be at least 13 years of age to take classes, unless otherwise specified.

No food or drinks are allowed on the group exercise floor or equipment, except for water bottles.

Proper workout attire is mandatory and must be worn at all times, including shirts and gym shoes. Street clothes or swimming attire are not permitted. Members may be asked to leave if not dressed appropriately.

The only group exercise classes that require a reservation are Cycle (spin) classes and BodyPump.

All other group exercise classes are available for drop-in and do not require a reservation.

Del Norte offers two distinct programs for juniors to learn how to use the fitness center.

Tip Top Teens (ages 9–12): Our Youth TTT will give kids a basic introduction to fitness and exercise. This class is designed to give kids experience with the cardio machines and with some exercises and stretches. Ages 9–12 can use the fitness center only while accompanied by their parents.

Tip Top Teens (ages 13–15): The Junior TTT program is designed to teach teens how to use the fitness equipment and other basic fitness information. Teens will receive a personalized workout and can use the fitness center unsupervised as long as a parent or guardian (18+) remains on the Del Norte premises at all times.

• Ages 9–12 can use the cardio machines along with the stretching equipment.
• Ages 13–15 can use the weight machines, cardio equipment, and the stretching equipment.

Do I have to be in the gym with my child? Once a teen has completed the Tip Top Teen program:

• Ages 9–12 may use the fitness center while accompanied by their parents.
• Ages 13–15 may use the fitness center unsupervised as long as a parent or guardian (18+) remains on the Del Norte premises at all times.

Proper workout attire is mandatory and must be worn at all times, including shirts and gym shoes. Street clothes or swimming attire are not permitted. Members may be asked to leave if not dressed appropriately.

Professional one-on-one and small group instruction is available in the fitness center for all age groups. Thirty and 60-minute sessions are available. For more information, please click here. Outside trainers are not permitted. All training must be completed by Del Norte employees.
Connect with Our Personal Trainers Here

Children/juniors under 16 are allowed in the fitness center only if they complete the Tip Top Teens training and carry a yellow workout card (program open to ages 9–15). Children ages 9–11 require direct parental supervision. Ages 12–15 require a parent or guardian on site.

Please see any of our fitness trainers or front desk staff for information.

Yes. Childcare is available at no charge for children included on the parent/guardian’s membership.

Any athletic non-marking sole is ok (almost all running/athletic shoes). There are tennis-specific “court shoes,” which are a much better choice, but not necessary if just starting.

No. If your child does not have a racket, we can provide them with a loaner for class. Before purchasing one, it is best for us to evaluate your child for the correct size.

Yes, we have tennis and pickleball ball machines that are free to use on courts 5 or 6. First-time users can ask for a quick tutorial with our Tennis & Pickleball Director, Joseph Ballard. Also see our ball machine instructional pages for tennis and pickleball. The tennis ball machine is located in the shed on court 6. The pickleball ball machine is located in the shed on court 5. Please ask for either key at the front desk.

Yes, our tennis and pickleball programming is open to non-members upon payment of a guest fee, and/or lesson or class fee.

Pickleball and tennis ball machines are available for our members to check out. Stop by the front desk to get the keys.

First-time users can ask for a quick tutorial with our Tennis & Pickleball Director, Joseph Ballard. Also see our ball machine instructional pages for tennis and pickleball.

Private and group lessons are available to members and non-members for both tennis and pickleball. Additionally, we have a Junior Tennis Program for ages 6 and up. For rates, schedules, or more information, please contact:

• Joseph Ballard – josephb@delnorteclub.com
• Laura Sax – lauras@delnorteclub.com

Tennis courts are reservable outside of any scheduled programming. You may go on the Member Portal or call the club at 916-483-5111, up to two days in advance to reserve a court for up to two hours.

Pickleball and tennis ball machines are available for our members to check out. Stop by the front desk to get the keys.

First-time users can ask for a quick tutorial with our Tennis & Pickleball Director, Joseph Ballard. Also see our ball machine instructional pages for tennis and pickleball.

Private and group lessons are available to members and non-members for both tennis and pickleball. Additionally, we have a Junior Tennis Program for ages 6 and up. For rates, schedules, or more information, please contact:

• Joseph Ballard – josephb@delnorteclub.com
• Laura Sax – lauras@delnorteclub.com

Only tennis/pickleball attire is allowed. No black soled shoes, cut-offs, bare feet, swimming attire, or street wear is permitted. Shirts must be worn at all times. Members may be asked to leave the courts if not following the proper dress code.

Pickleball courts are reservable outside of any scheduled programming. You may go on the Member Portal or call the club at 916-483-5111, up to two days in advance to reserve a court for up to two hours.

Yes! The sibling discount is $10.00 off and is applied when the first child’s payment is made in full.

Yes. We offer one-on-one lessons and group lessons for 2-4 people.

Swim lessons are typically 30 minutes in length, but can vary.

Yes! We offer all levels of swim lessons for children and adults.

During scheduled classes, the class has priority of the entire pool if there are 12 or more participants. If there are less than 12 participants, lanes 5 and 6 will be available for drop-in lap swimming. Children are not allowed in the pool during scheduled classes. Exceptions include children participating in club programs or direct adult-supervised lap swimming when space is available.

The swim team has priority for using the outdoor pool.
Spring Months: General recreational use by all swimmers before 4:30pm. Swim Team has priority daily from 4:30pm-8:30pm.
Summer Months: General recreational use by all swimmers after 12:45pm. Swim Team has priority daily from 7am-12:45pm, and may use limited lanes for afternoon make-up practice.

For more information about the Del Norte Dolphins swim team visit their website

Yes. Membership to Del Norte is required for any of the Swim Team programs. Inquire about membership here.

Yes! Del Norte has a 1 ft deep wading pool for children under the age of six. Parent/guardian (18 years of age or older) must actively supervise their children at all times, whether or not a lifeguard is on duty. Direct supervision is defined as the supervising adult being no more than 15 feet away from the child(ren), actively enforcing Del Norte rules, and ensuring that no gates or barriers stand in the way of the supervising adult’s visible and physical path to the swimming child(ren). All children who are not toilet-trained must wear disposable swim diapers with a reusable swim diaper over the top to prevent accidental fecal release in the water while they are swimming in the pools.

No. Lifeguards are on duty only during the summer months in alignment with the SJUSD calendar. While lifeguards are on duty, there will be 10 minutes of every hour between the hours of 1pm and 7pm. During this time, all minors (under 18 years old) will be asked to leave the pool. No exceptions. The rest period is for the safety of all children to allow for rest, rehydration, and a restroom break. It also allows a break for the lifeguards to help keep them alert.

Masters swim is free for members, and meets Monday, Wednesday, and Friday 5–6 am. All swimmers 18+ are welcome. This program is offered indoors in winter/early spring, then outdoors the remainder of the year. Workouts cover all strokes, fitness levels, and personal goals. Contact: Elisa Reuter: egreuter@att.net) or click here for more information about the Masters Swim Program

Children/juniors under 16 are allowed in the fitness center only if they complete the Tip Top Teens training and carry a yellow workout card (program open to ages 9–15). Children ages 9–11 require direct parental supervision. Ages 12–15 require a parent or guardian on site.

Please see any of our fitness trainers or front desk staff for information.

Childcare hours of operation are as follows:
Monday through Friday: 8:00am – 12:00pm & 4:00pm – 8:00pm
Saturday: 8:00am – 12:00pm
(These hours are subject to change during holidays and special events)

Children or grandchildren that are not on a family membership may use the childcare after the legal guardian completes a waiver of liability form and pays an $8 per visit charge.

Childcare is offered at no charge to children who are included on their parent/guardian’s membership.

• Children between the ages of 5 months and 6 years can be dropped off in the childcare room adjacent to the wading pool.
• Children 6-12 can be dropped off at the kids’ loft at the rear of the property.

Parents are required to remain in the club and observe a 2-hour time limit while their children are checked in. Please do not bring sick children into the club facilities.

If you bring a bottle or diapers, please make sure that they are labeled.