Rules and Guidelines
General Terms & Conditions
- Management may suspend/terminate privileges for rule violations.
- A 30 day notice is required for membership cancellation, unless a special exception is required
- Use of facilities is at own risk for all members and guests; the club is not liable for injuries, property damage, or other claims.
Dress Code
Proper workout attire (gym shoes and shirts) required at all times.
Children & Juniors
Children and juniors under 16 years of age may not be dropped off at the club unattended.
Indoor Pool
The indoor pool is primarily for exercise programs, such as aqua classes, water walking, lap swimming, and swim lessons. The following rules and regulations have been set up for the safety and well-being of all our members and must be adhered to by everyone using the indoor pool.
- Priority is given to any regularly scheduled program or class. If less than 12 participants, lanes 5 and 6 will be available for lap swimming on a drop in basis.
- We will maintain at least 2 lap lanes for lap swimming during programs when feasible.
- Children are not allowed in the pool during scheduled classes. Exceptions include children participating in club programs or adult supervised lap swimming when space is available.
- An adult (18 years and older) must accompany and provide direct supervision to children and juniors 17 years and younger at all times in the indoor pool area.
- All children who are not toilet trained must wear disposable swim diapers with a reusable swim diaper over the top to prevent accidental fecal release in the water while in the pools.
- No roughhousing, fighting, wrestling, or pushing is allowed.
- No diving or jumping into the pool is allowed in the indoor pool at any time, as it is shallow! No exceptions.
- No running on the pool deck.
- Do not hang, jump, or sit on the lane lines.
- No yelling, screaming, or foul language is allowed in the pool area.
- Beach balls or other toys are not permitted in the indoor pool.
- All members must shower before entering the pool. Ointments, lotions, or perfumes should not be worn in the pool.
- Only approved aquatic footwear is allowed in the pool.
- Members are asked to share lap lanes when the pool is full.
- No gum, food, or drink allowed in the pool area. Water bottles are allowed.
- No glass containers allowed in the pool area at any time.
Aqua Aerobics
- The instructor will monitor the ventilation through control of fans and doors.
- The instructor will initiate lane rope removal. Members should not remove lane ropes without instructor permission
- Participants may be asked to move lanes at the start of a scheduled class or event
- Class size will determine the number of lanes used for each class. The instructor will enforce pool rules during classes
Spa
- The spa is for adults 18 years of age or older.
- Elderly persons, pregnant women, and those with health conditions requiring medical care should consult with a physician before using the spa.
- No children under the age of 18 are allowed in the spa.
- Hot water immersion while under the influence of alcohol, narcotics, drugs, or medicines may lead to serious consequences and is not recommended.
- Long exposure may result in hyperthermia, nausea, dizziness or fainting.
- All members must shower before entering the spa. Ointments, lotions, or perfumes should not be worn in the spa.
Child Care
Eligibility & Limits
- Ages 5 months–6 years for childcare; ages 6–12 use the Kids Loft.
- Parents must remain on site; 2-hour time limit while children are in childcare.
- Do not bring sick children to childcare.
For common FAQs, go to the bottom of the page.
Fitness Facility
- Initial instruction about facility equipment is offered through the Fit for Life Program, which is free to members. Personal Training is available at an extra charge.
- No food is to be consumed or brought into the fitness area. No drinks other than water are allowed in the fitness area.
- Please use disinfectant wipes (provided by the club) to wipe off all equipment after each use.
- Please do not use equipment you are not comfortable with. Employees can provide instruction.
- There is a 30-minute limit on all cardio machines when people are waiting. Please be courteous.
- Children and juniors under 16 years old are not allowed in the Fitness Center unless they have completed the Tip Top Teen program and have been issued a yellow workout card. The card must be carried by the child/junior at all times while working out in the fitness center. This program is open to members ages 9 -15. Children ages 9-11 must have direct parental supervision in the Fitness Center at all times. Children ages 12-15 years old must have a parent/guardian on site. Please see any of our Fitness Trainers or Front Desk Staff for information.
- Please do not slam or drop the weights.
- Please re-rack weights in their proper location after you use them.
- Inappropriate or offensive behavior or language of any kind will not be tolerated in the Fitness Center. Any inappropriate behavior should be reported to the staff immediately.
- Please refrain from wearing attire with inappropriate language or pictures.
- Please report all injuries or any other problem to the Fitness Trainer or Front Desk Staff.
- Please refrain from using cell phones while inside the fitness center. If you need to take a call, please exit the center, complete your call, and return to your workout.
- Use of anabolic steroids poses a serious risk to your health. Use of such drugs at Del Norte will not be condoned. Members engaging in such drugs may have their membership privileges permanently revoked.
Court
- No food, drinks (other than water), or glass containers are allowed on the courts.
- No small children are allowed on the courts.
- No climbing on the practice backboards to retrieve balls.
- If all courts are full, a single person practicing may be bumped.
- Loud or foul language is distracting and is not allowed.
- Wait until a point is over before walking behind a court or retrieving a ball from an adjacent court where a match is in progress.
- Always close gates when entering or leaving a court.
- The consumption of alcoholic beverages shall be limited to the member lounge and/or patio area immediately adjacent to the member lounge.
- Members may only book one tennis or pickleball court at a time, unless previously cleared through the Tennis and Pickleball Director.
- Please arrive on time for your court reservation. Courts may be reassigned after 15 minutes. In the case that you cannot make your reservation, please call the club to release your court to other members who may be waiting.
- Club programs and events will take priority over the courts.
FAQs
Straightforward answers to common questions.
Can my child be at Del Norte without me?
While Del Norte is family-friendly, there are rules that apply to our children and junior members.
- Children and juniors under 16 may not be on our campus unattended and must be accompanied by their parent/guardian at all times, unless participating in a club-sponsored activity or program (e.g., swim team, tennis lesson, Tip Top Teen).
- Children and juniors under the age of 16 are not allowed in the fitness center until they have completed the Tip Top Teen program and have been issued a yellow workout card. These cards must be carried by the children at all times in the fitness center. This program is open to members ages 9–15. Please see any of our Fitness Trainers or Front Desk Staff for information.
- Only when a lifeguard is on duty, children ages 7–15 may be in the pool without their parent/guardian providing direct supervision; however, the child must be able to swim safely alone and/or stand in the pool alone. Children who cannot stand or swim safely must be under direct supervision by their parent/guardian at all times.
- When there is no lifeguard present, children under 16 must have a parent/guardian providing direct supervision while they are in the pool.
- Children ages 6 and under must have direct supervision by a parent/guardian at all times.
- For children and juniors in all Del Norte programs: To maintain a high-quality environment for our children and youth programs, we require all participants to follow club rules and staff guidance. Should a child struggle with these standards, a behavior report will be issued to the parent or guardian. If a student receives multiple reports, we may need to review their continued participation in the program, including potential suspension.
What are the general terms and conditions of membership?
Management retains the right to suspend or terminate the privileges of members who do not comply with club rules. It is expressly agreed that a member or guest, at his or her own risk, shall undertake use of club facilities. Del Norte shall not be liable for any injuries to a member, guest, or their property, or be subject to any claim or demand whatsoever. The member, for himself/herself and on behalf of his/her executors, administrators, heirs, agents, and successors, does hereby forever release and discharge the club owners and employees from all such claims, demands, injuries, damages, actions, and causes of action.
The club shall not be responsible or liable to members or their guests for articles lost or stolen in or around the club, or in lockers, or for loss or damages to any property including but not limited to automobiles and the contents thereof. A lost and found will be maintained for your convenience.
Professional instruction of any nature may only be conducted by Del Norte staff or independent contractors hired by the club (i.e., tennis, swimming, personal training, etc.).
Repairs, maintenance, or special events may make it necessary to close all or specific areas of the club. Dues will not be reduced to compensate for such closing. Notification and alternate arrangements for service will be made whenever possible.
Rules, regulations, and facilities are subject to change without notice.
What happens if I damage property?
You may not damage Del Norte property in any way, including, but not limited to, any damage or theft of exercise equipment, towels, supplies or other club property. Member accounts will be charged for any damage or theft by members or their guests.
Where can I use my cell phone?
Cellular phones and other mobile devices may not be used for photographic or video purposes on the Del Norte property. Taking videos and photos is strictly prohibited without written consent from management. Additionally, no calls may be placed or taken in any of the locker rooms, fitness centers, or other private areas. Please use common courtesy when using mobile devices in other areas of the club.
Is there a smoking area?
You may not smoke, chew or use any other tobacco or electronic cigarette products on Del Norte’s premises, including the parking lot. No exceptions.
Can my child use the gym?
Children/juniors under 16 are allowed in the fitness center only if they complete the Tip Top Teens training and carry a yellow workout card (program open to ages 9–15). Children ages 9–11 require direct parental supervision. Ages 12–15 require a parent or guardian on site.
Please see any of our fitness trainers or front desk staff for information.
Is childcare included in my membership?
Childcare is offered at no charge to children who are included on their parent/guardian’s membership.
- Children between the ages of 5 months and 6 years can be dropped off in the childcare room adjacent to the wading pool.
- Children 6-12 can be dropped off at the kids’ loft at the rear of the property.
Parents are required to remain in the club and observe a 2-hour time limit while their children are checked in. Please do not bring sick children into the club facilities.
If you bring a bottle or diapers, please make sure that they are labeled.
Can I reserve space for an event at Del Norte?
We do not take reservations for any area of our club for member events (e.g. birthday parties, sports team gatherings). However, the club is available on a first-come basis for member events. Members are welcome to bring guests and pay the applicable guest fees to enter and use the club.
Where can I lock up my bike/scooter?
In order to keep the club entrance clear, we ask that all bikes be walked to the bike racks located next to the spa. To reduce the risk of theft, we recommend securing bikes to the racks. Del Norte is not responsible for the loss of a bicycle or other articles brought into the club.
Riding of skateboards, scooters, and bicycles inside the club grounds is strictly prohibited and may result in termination of membership.
Can I rent a locker long term?
Lockers near the outdoor pool can be rented for $5 per month, and will be charged to membership accounts. Please check with the front desk for locker availability. Del Norte is not responsible for lost or stolen items.
Can I borrow a towel or locker for the day?
Day lockers and towels are available free of charge to all members. Locker Rooms are located by the indoor pool and the outdoor pool. Keys for the indoor pool lockers will be issued upon check-in at the front desk and must be returned after use each day. Outdoor pool lockers require a member supplied padlock and must be removed each day.
All towels must be returned to the front desk at the end of each visit to the club.
